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FLOR wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, for any reason, you may return any of your FLOR product that is unused and in new condition within 30 days of purchase date for exchange or refund (excluding shipping and handling fees). Your FLOR is warranted for one year from the date of purchase to be free from manufacturer's defects. You may return any of your FLOR product that has a manufacturer's defect within one (1) year of purchase for exchange or refund. Shipping and handling fees are non-refundable. We cannot accept collect deliveries. For return authorization, please call Customer Care at 866.952.4093. For more information on FLOR's return procedures, see FLOR's Return Policy.

LIABILITY UNDER THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER LIABILITIES TO THE EXTENT PERMITTED BY LAW. ANY IMPLIED WARRANTIES ARISING UNDER LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE YEAR GUARANTEE PERIOD SET FORTH ABOVE. IN NO CASE WILL FLOR, INC. BE LIABLE FOR ANY INCIDENTIAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts, nor the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

why flor


We created FLOR to help you design a rug without compromising your style, your lifestyle, or the planet.

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The Arras Collection leverages innovative technology to create dynamic pile heights and patterning reminiscent of flat weave rugs.

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Get Inspired

Get Inspired

We're here to help you create a space to live in, with style you can’t live without. Inspiration for your summer sanctuary awaits with new styles, seasonal trends, and a new collection you don't want to miss.

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