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Return Policy

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Online returns can only be processed with registered accounts

Standard FLOR return policy

We want you to love your FLOR. If you are not satisfied with your purchase, we will accept returns of unused items in original condition with a valid proof of purchase within 30 days of customer receipt. You can log-in to your account or contact Customer Service at 866.952.4093 to start a return. There are no refunds after 30 days. Outlet Tiles and Samples are final sale.

Returned product must be in original, unused condition. Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A refusal or cancellation of shipment is liable for return and original shipping costs, as well as a 15% restocking fee. Products sold as a set (e.g. Signature Rugs) must be returned as a complete set. FLOR cannot accept merchandise purchased through a distributor, retailer, third party, vendor, or their returns. Please contact them directly. FLOR outlet tiles are non-refundable. Samples and gift cards cannot be returned for a refund. All FLOR custom-cut orders are final and cutting fees are non-refundable. We do not accept FLOR merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price. No CODs. 

For questions or to begin a Return by phone, please contact FLOR Customer Service Monday through Friday 10am to 6pm ET, at 866.952.4093. All terms and conditions subject to change without notice.

Product Returns


Attn: Returns Department

1500 Orchard Hill Road

LaGrange, GA 30240



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