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FLOR Customer Care & Support

Call Or Email FLOR

Our hours are Monday - Friday 10am to 6pm ET

For general FLOR customer service inquiries, to modify, or cancel an order.


[email protected]

For general FLOR customer service inquiries, please allow up to 2-3 business days for a response. If you need immediate assistance please call the number above. All order modifications and changes can only be processed by calling our Customer Care Team. Don't forget to check out our FAQs for the answers to our most common questions.

Free Design Assistance

Work one-on-one with our talented team of professional design consultants via phone, email, or virtual consultation. Get connected here.

Public Relations

For media inquiries, partnerships, collaborations, and charitable requests, please contact us at: [email protected]


To recycle your FLOR rugs, carpet tiles, or sample tiles, click HERE to request a kit or labels.

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To unsubscribe from the FLOR catalog click HERE.

Mailing Address


1280 West Peachtree St NW

Atlanta, GA 30309



We created FLOR to help you design a rug without compromising your style, your lifestyle, or the planet.

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